Leads customer research projects and analysis of findings/data to understand member experience delights and pain points. Leverages human centered design (HCD) and other innovation/product development approaches. Champions the customer experience across the organization to ensure exceptional customer journeys and service are continuously provided to all customers across al

Integrates rapid delivery (Agile or other) principles into team practices and work products, including coaching the team on reporting, backlog development, refinement, and prioritization, and facilitating team ceremonies. Ensures team incorporates best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, governa

Develops and implements advocacy strategies and campaigns at the local, state, and federal levels while collaborating with cross functional teams as well as internal and external partners to achieve the organization's legislative goals. Represents the organization and its interests to federal, state, or local government agencies. Builds and maintains relationships with go

Write news releases, stories, and other collateral materials Create videos, social media posts, and other digital content for initiatives related to family caregiving, fraud prevention, and retirement security Promote local AARP community outreach events using audience engagement tools and channels such as email, social media, and earned media Participate in team meetings

Develops a state specific strategic vision for the organization that considers organizational priorities, state and local level needs and issues, and feedback from internal and external stakeholders. Mobilizes the state office team of staff and volunteers in the execution of the strategic vision. Collaborates with staff across the organization in support of the state's wo